Refund and Cancellation Policy

1. PURPOSE

This Refund & Cancellation Policy (“Policy”) sets out the terms applicable to payments made to Alif Noon Properties LLC (“Alif Noon Properties LLC”, “Company”, “we”, “us” or “our”) through online payment links, including PayCaps, bank transfer, card payment, or any other payment method made available by the Company.
The purpose of this Policy is to provide customers with clear information regarding cancellation, refund, transfer, adjustment and retention of payments made in connection with our real-estate services and transactions.

2. SCOPE

This Policy applies to payments made in connection with services and transactions provided or facilitated by Alif Noon Properties LLC, including but not limited to:

• Property booking and reservation payments;
• Property-related deposits;
• Brokerage or transaction-related fees;
• Administrative or service charges;
• Marketing or consultancy services, where applicable;
• Other amounts specifically identified in a quotation, invoice, booking form, reservation form, payment link, agreement or written confirmation.

Where a specific property, developer, owner or transaction has separate written cancellation and refund terms, those terms shall apply to the relevant transaction, subject to applicable law.

3. ACCEPTANCE OF PAYMENT TERMS

By making a payment through an Alif Noon Properties LLC payment link or other payment channel, the customer confirms that they have reviewed the applicable payment description, transaction terms and any stated cancellation or refund conditions.

Payment through an online payment link does not, by itself, constitute a completed property purchase, sale, lease or reservation unless expressly confirmed by Alif Noon Properties LLC and/or the relevant developer, owner or other contracting party.

4. PAYMENT CONFIRMATION

A payment will be considered received once the relevant payment provider confirms successful authorization and the funds are received or made available to Alif Noon Properties LLC.

Customers should retain their payment confirmation, receipt or transaction reference for future correspondence.

A successful online payment does not automatically guarantee availability of a particular property, unit, price, promotion or payment plan unless the Company has expressly confirmed the same in writing.

5. PROPERTY BOOKING AND RESERVATION PAYMENTS

Property booking or reservation payments are subject to the terms communicated to the customer before payment and the applicable booking, reservation, sale or other transaction documentation.

Where a booking or reservation payment is expressly stated to be non-refundable, the amount will generally not be refunded except where:

• Required by applicable law;
• The relevant written agreement provides otherwise; or
• Alif Noon Properties LLC agrees to an exception in writing.

Where a booking or reservation is expressly stated to be refundable, the customer must submit a cancellation request in writing within the applicable cancellation period and comply with the conditions stated in the relevant transaction documents.

6. ONLINE PAYMENT LINK CANCELLATION

Once an online payment has been successfully completed, cancellation is not automatic merely because the customer subsequently changes their mind.

The eligibility for cancellation and refund will depend on:

• The purpose of the payment;
• The terms displayed or communicated before payment;
• The applicable quotation, invoice, booking or reservation form;
• Any signed agreement;
• Whether Alif Noon Properties LLC or a third party has already performed services or incurred costs; and
• Applicable UAE laws and regulations.

Customers are therefore encouraged to confirm the payment purpose and applicable terms before completing an online payment.

7. BROKERAGE, ADMINISTRATIVE AND SERVICE FEES

Brokerage fees, administrative charges, consultancy fees, marketing-related charges or other service fees may be non-refundable where:

• The service has already been provided or substantially performed;
• The customer has been informed before payment that the fee is non-refundable;
• The amount relates to a completed service or administrative process; or
• The applicable transaction agreement provides that the amount is non-refundable.

Any exception will be subject to the relevant written agreement and applicable law.

8. TRANSACTION CANCELLATION

If a property transaction is cancelled, terminated or does not proceed, the treatment of amounts already paid will be determined by the applicable transaction documents.

Where a transaction involves a developer, property owner, escrow arrangement, trustee, broker, bank or other third party, Alif Noon Properties LLC may be required to follow the refund, cancellation or settlement procedures applicable to that transaction.

Alif Noon Properties LLC shall not be responsible for delays or deductions imposed by a third-party developer, owner, payment provider, bank or other institution where such matters are outside the Company’s control.

9. ELIGIBLE REFUNDS

A refund may be considered in circumstances including, but not limited to:

1. The payment was expressly agreed in writing to be refundable;
2. The applicable transaction agreement provides for a refund;
3. The payment was duplicated;
4. An incorrect payment was made and the amount is verified as refundable;
5. Alif Noon Properties LLC is unable to provide a paid service for reasons attributable to the Company and the applicable terms provide for a refund; or
6. A refund is required under applicable law.

Refund eligibility will be determined after verification of the payment and the applicable transaction terms.

10. NON-REFUNDABLE PAYMENTS

Unless otherwise required by applicable law or expressly agreed by Alif Noon Properties in writing, the following payments shall be considered non-refundable once successfully paid or incurred:

• Payment gateway and payment processing charges, including card processing, gateway, banking or other third-party transaction charges incurred in connection with the payment;

• Brokerage and commission fees, where the brokerage service, introduction, negotiation, consultancy, transaction support or other related service has been provided or initiated;

• Developer-related booking deposits, reservation deposits, registration charges or other amounts paid or committed to a property developer, where such amounts are non-refundable under the applicable developer’s terms or transaction documents;

• Rental property booking or reservation deposits, including amounts paid to reserve, secure or hold a rental property, where the applicable rental booking terms identify such amounts as non-refundable;

• Administrative, consultancy or service fees that have already been incurred or for which the applicable terms state that they are non-refundable;

• Transaction-related expenses or charges already incurred by Alif Noon Properties or paid to a third party on behalf of or for the benefit of the customer; and

• Any other amount that was clearly identified as non-refundable before payment in the applicable quotation, invoice, payment link, booking form, reservation form, agreement or written communication.

Where a payment consists of multiple components, the refundable and non-refundable portions, if any, will be determined separately based on the applicable transaction terms.

A customer cancellation, change of mind, failure to proceed with a transaction, failure to obtain financing, or failure to complete a transaction does not by itself create an entitlement to a refund of amounts expressly identified as non-refundable.

Nothing in this section is intended to exclude or restrict any refund right that cannot lawfully be excluded under the applicable laws and regulations of the United Arab Emirates or the Emirate of Dubai.

11. DUPLICATE OR INCORRECT PAYMENTS

If a customer believes that they have:

• Paid twice;
• Paid an incorrect amount; or
• Made a payment in error,

the customer should contact Alif Noon Properties LLC as soon as reasonably possible.

Following verification, any amount confirmed as refundable will be processed in accordance with this Policy and the applicable transaction terms.

12. REFUND REQUEST PROCEDURE

Refund or cancellation requests must be submitted in writing to the Company’s designated customer-service email or official communication channel.

The request should include:

• Customer’s full name;
• Contact number;
• Payment reference or transaction number;
• Property/unit or service reference, where applicable;
• Date of payment;
• Amount paid;
• Reason for cancellation/refund;
• Copy of payment confirmation or receipt; and
• Any other supporting documentation reasonably requested by the Company.

Alif Noon Properties LLC reserves the right to verify the identity of the customer and the details of the transaction before processing any refund.

13. REFUND APPROVAL

Submission of a refund request does not automatically constitute approval.

Each request will be reviewed against:

• This Policy;
• The applicable quotation, invoice or payment terms;
• Booking/reservation documents;
• Signed agreements;
• The status of the transaction;
• Services already performed; and
• Applicable law.

Where a refund is approved, the customer will be notified through the contact details provided to the Company.

14. REFUND METHOD AND PROCESSING TIME

Approved refunds will, where reasonably practicable, be processed through the original payment method used by the customer.

Where a refund through the original payment method is not reasonably possible, Alif Noon Properties LLC may request additional information or arrange an alternative refund method, subject to applicable requirements.

As a general administrative target, approved refunds will be initiated within 7–14 business days from the date of final approval.

The actual time for the funds to appear in the customer’s account may depend on the payment gateway, card network, acquiring bank, issuing bank or other financial institution.

15. PAYMENT GATEWAY AND BANK CHARGES

Where permitted by applicable law and the relevant transaction terms, payment gateway, banking or third-party processing charges that have already been incurred may not be recoverable by Alif Noon Properties LLC.

Any treatment of such charges will be determined based on the applicable transaction terms and circumstances of the refund.

16. CANCELLATION BY ALIF NOON PROPERTIES LLC

If Alif Noon Properties LLC cancels a service or transaction for which payment has already been received, the Company will handle the payment in accordance with the applicable agreement and applicable law.

Depending on the circumstances, the Company may offer:

• A refund where applicable;
• Rescheduling of the service;
• An alternative property or service;
• Transfer of the payment to another eligible transaction; or
• Another mutually agreed arrangement.

Any alternative arrangement will be subject to written confirmation by Alif Noon Properties LLC.

17. PROPERTY AVAILABILITY, PRICE AND DEVELOPER TERMS

For property-related payments, availability, pricing, payment plans, incentives, developer approvals and other commercial terms may be subject to confirmation by the relevant developer or property owner.

Where the payment relates to a third-party developer or property owner, the customer’s rights and obligations may also be governed by the relevant developer’s or owner’s booking form, sale agreement or other transaction documentation.

In the event of a conflict between this general Policy and a specific signed transaction agreement, the specific agreement shall govern the relevant transaction to the extent permitted by applicable law.

18. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact Alif Noon Properties LLC before initiating a chargeback or payment dispute so that the Company has an opportunity to investigate and resolve the matter.

If a chargeback or payment dispute is initiated, Alif Noon Properties LLC may provide the relevant payment provider, bank, card network or acquiring institution with appropriate supporting records, including:

• Payment confirmation;
• Invoices;
• Booking or reservation documents;
• Agreements;
• Customer correspondence;
• Transaction records; and
• Evidence of services provided.

This provision does not restrict any rights available to customers under applicable law or the rules of the relevant payment provider or card network.

19. FRAUDULENT OR UNAUTHORIZED PAYMENTS

Where Alif Noon Properties LLC reasonably suspects that a payment is fraudulent, unauthorized or made using an unauthorized payment instrument, the Company may suspend processing, withhold completion of the related transaction, request verification or take other appropriate action pending investigation.

Customers should immediately notify Alif Noon Properties LLC and their payment provider if they believe an unauthorized payment has been made.

20. TRANSFER OR ADJUSTMENT OF PAYMENTS

Where permitted by the applicable transaction terms, Alif Noon Properties LLC may, with the customer’s written agreement, apply an eligible payment toward another property, service or transaction.

Any transfer or adjustment must be approved by Alif Noon Properties LLC in writing and may be subject to the terms, pricing and availability applicable to the new transaction.

A payment cannot be transferred to another person or transaction without the Company’s written approval.

21. NO CASH REFUNDS

Unless otherwise required by applicable law or specifically approved in writing by Alif Noon Properties LLC, approved refunds will not be made in cash and will generally be returned through the original payment method.

22. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing all payment details before completing an online payment, including:

• Property/unit details;
• Payment amount;
• Payment purpose;
• Booking or reservation conditions;
• Refund and cancellation conditions; and
• Any applicable transaction-specific terms.

Customers should not make a payment based solely on an informal communication where a formal quotation, invoice, booking form or agreement is required.

23. AMENDMENTS TO THIS POLICY

Alif Noon Properties LLC may amend this Policy from time to time.

The Policy applicable to a particular payment will generally be the version communicated or made available to the customer at the time the payment was made or the relevant agreement was entered into, subject to applicable law.

24. GOVERNING LAW

This Policy shall be read together with the applicable transaction documents and shall be governed by the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, as applicable.

Any matter not specifically addressed in this Policy shall be dealt with in accordance with the applicable transaction agreement and applicable law.

25. CONTACT INFORMATION

ALIF NOON PROPERTIES LLC
Office No. 04, First Floor, Block B,
Al Ghazal Complex, Nad Al Hamar,
Dubai, United Arab Emirates

Phone / WhatsApp: +971 52 164 2020
Customer Service Email: [cs@alifnoon.ae]

Effective Date: 01 Oct 2026

IMPORTANT NOTICE

This Refund & Cancellation Policy is intended to establish the Company’s general terms for online and other payments. Property-specific booking, reservation, sale, lease, brokerage and developer transaction documents may contain additional or different terms.

Where applicable, the specific written transaction agreement shall be read together with this Policy and shall govern the relevant transaction to the extent permitted by applicable law.

Customers are advised to review the applicable payment terms and transaction documents before making any payment, Once the payment is completed it will be considered that customer is in agreement of all the policies and procedures and terms and conditions.